Blackbit specializes in digital commerce. We do much more than just IT infrastructure and store setups for Internet commerce. If desired, we accompany our digital commerce projects strategically with broad-based marketing measures. Read more about it on our new Tribe page.
A glance at the calendar, checking e-mails, coordinating appointments, keeping track of time - the phone rings, the messenger flashes and the intranet is available, but it is only really used on leap years, especially since no real benefit is apparent. We are surrounded by tools that are very useful in individual cases, but in total inhibit productivity.
Today, social media offer companies enormous potential in the area of customer relationship management. More and more frequently, busy customers on Facebook, Twitter & Co. are becoming data suppliers and partners in the (further) development of products and business areas. To help you get to know your customers better, customize your offerings and enhance your company's reputation, we have compiled 11 tips for successful social customer relationship management (sCRM).
If you regularly browse the statistics of your Facebook fan page, you may have already discovered them: the new Insights for local businesses. The tool has been available in the U.S. since November 2015 and has now been rolled out to German-speaking countries. We present the most important functions and advantages for advertisers.
